Privacy Policy

1. Information We Collect

We collect information directly from you when you interact with our website. This includes:

• Personal Identity Data: Name, email address, phone number, shipping address, and billing address.
• Payment Data: Transaction details processed securely through our RBI-authorised third-party payment gateway (Razorpay). We never store your credit card numbers, CVVs, or net banking passwords on our servers.
• Technical Data: IP address, browser type, device details, and website browsing behaviour collected through cookies to enhance your shopping experience.

2. How We Use Your Information

We use your data strictly to fulfil our commitment to you:

• To process, pack, track, and deliver your orders.
• To send transactional updates (order confirmation, shipping tracking).
• To share curated wellness insights, upcoming launches, and exclusive offers (only if you opt-in).
• To combat fraudulent transactions and ensure website safety.

3. Data Protection & Sharing

• We never sell, rent, or trade your personal data to third-party marketing companies.
• Your data is shared exclusively with trusted service providers necessary to operate our brand: courier and logistics partners (to deliver your honey) and secure payment processors.

4. Cookies

We use cookies to remember the items in your shopping cart, analyse web traffic, and personalise your experience. You can choose to disable cookies through your browser settings, though it may limit some features of our online store.

5. Your Rights

You have the right to access, update, or request the deletion of your personal data stored with us at any time. Please contact our Grievance Officer at hello@sumosta.com for any privacy-related requests.