Return & Refund Policy

Last updated:

Cancellations and Changes

You can cancel your order at any time before it ships. Once the order is dispatched from our warehouse, cancellations cannot be processed. To cancel, please email us immediately at hello@sumosta.com.

Return & Replacement Eligibility

  • Food Safety Mandate: Due to the consumable nature of our products we do not accept returns on opened, unsealed, or used products.
  • When We Replace/Refund: We will gladly issue a free replacement or full refund if you receive:
    1. A damaged or leaking container.
    2. An incorrect item or missing SKU.
    3. A product past its expiration date upon arrival.

How to Raise a Claim

If you encounter any of the issues listed above, please follow these steps within 48 hours of receiving your order:

  1. Send an email to hello@sumosta.com with your Order ID in the subject line.
  2. Attach a clear unboxing video or photographs showing the damage, leakage, or incorrect item.
  3. Our quality care team will review your claim within 48 hours. If approved, a fresh replacement will be dispatched, or a full refund will be processed as the case may be.
  4. In case of returns, please note that returns will need to be sent to the following address:
    Office no. 49, 5th floor, Steel Yard House, 67F, Sant Tukaram Road, Masjid Bunder (East), Mumbai - 400009.

Refunds (If Applicable)

Approved refunds will be credited back to your original payment method (Credit/Debit Card, Net Banking, UPI) within 8 to 10 business days, depending on your bank's processing cycles. For COD orders, refunds will be issued via bank transfer or UPI link into your verified account.